Refund policy

Refund Policy

At Krimilo, we strive to offer you a seamless and satisfying shopping experience. To ensure fairness and sustainability, we have outlined clear guidelines for exchanges and returns below. Please read them carefully before placing your order.

🚫 No Money Refund Policy

Please note, we do not offer refunds in cash or to the original payment method. Refunds are issued only in the form of Gift Card that can be used for future purchases. However we have Exchange Policy.

❌ Order Cancellation Policy

Once an order is placed, cancellation is not possible under any circumstances due to our no refund policy.

🔁 Size Exchange Policy

Exchange Window : Requests must be placed within 3 days of delivery.

Eligibility: 

• Product must be unused, unwashed, and in original packaging with all tags attached.
• Products with stains, damage, or signs of wear are not eligible unless received in that condition.

Valid Reasons for Exchange:

• Wrong size
• Wrong item received
• Manufacturing defect

Non-Exchangeable Items:

• Inner wear, swimwear, accessories (for hygiene reasons)
• Customized or personalized items

Exchange Charges:

• A nominal fee of ₹49 is applicable for reverse shipping of all size exchanges.
• If you request a second time exchange for the same product, an additional ₹250 charge will apply.
• Second-time returns are not allowed.

Exchange depends on Stock Availability:

Exchanges depend on stock. If unavailable, you'll receive Gift Card or the option to choose another item.

Important:

• You cannot exchange a product for a different product directly.
  Instead, choose the return option, wait for the Gift Card, and place a new order using that Gift Card.
• If pickup service is not available at your pin code, we kindly request you to self-ship the product to our warehouse. The return address will be shared once your request is approved.

Process:

Submit your request via our website krimilofashion@gmail.com

Once approved, pickup will be attempted twice. If unsuccessful, we request you to self-ship the item. 

Upon receiving and verifying the product, your exchange will be processed.

Entire process may take 10–12 working days. Updates will be sent to your registered email.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at krimilofashion@gmail.com.

💖 Why These Policies Help You:

These policies are designed to provide:

• A fair system for all customers
• Nominal return and exchange fees to ensure quality service
• A Gift Card system to let you shop again at your convenience

Sustainable logistics that keep prices reasonable for everyone

We thank you for choosing Krimilo Fashion and appreciate your cooperation! 🌸